FAQs

Who is The Bread Gal, and why have I never seen these products before? 

The Bread Gal Bakery has over 25 years of artisan baking techniques and traditions. Previously only available to New York City’s most discerning chefs and in the highly selective kitchens – these items have never before been available to the public. These fresh, artisan breads and breakfast items are now offered to the public - exclusively through NYC Bakery Direct. 

Are these products fresh? 

Oh yeah, we’re fresh! Every item in your order is baked specifically for youIt is only once you place your order online, that it is added to our production list. Your delicious baked breads, muffins and other items are baked just before they are packed and shipped.  

When will I receive my order? 

Orders are processed within three business days, and all orders are shipped 2 day to ensure freshness. Since FedEx does not count weekends as express shipping days, most orders are shipped on Monday, Tuesday and Wednesday. (We don’t want your delicious selections to be stranded in a warehouse over the weekend!) Youll receive an email with tracking information when your order leaves our facility. 

How do I store my baked goods to keep them fresh? 

We suggest consuming your baked goods within two days of delivery. You can also freeze them upon receipt for up to three months. Freezing works best with a double layer of plastic wrap applied close to the product. 

Do you have any suggestions for serving? 

Not only will a little time in the oven make your kitchen smell FANTASTIC, but it will also make all of our breads and pastries even more delicious. Preheat your oven to 350. Always remove paper or plastic packaging just prior to popping anything from a double chocolate muffin to a 2 lb ciabatta loaf into the oven. Sit back and savor the smells of YOUR fresh baked goodness for 10-15 minutes. Now you too are a baker! (If frozen, defrost at room temperature for about 30 minutes before heating.) 

What are The Bread Gal’s most popular items? 

People LOVE our soft buttery brioche buns – they are known as the best in the industry! Our cranberry raisin walnut bread has a cult following, and our pizza shells make a great family dinner activity. The jalapeno cheddar rolls are ah-maiz-ing if you’re feeling spicy, and our muffins…mmmmmmm, our muffins…so moist and delicious!!! 

Where can I brag about the amazing sandwich I just created with your bread? 

We cant wait for you to show us what you’ve made! You’ll see inspiration and creativity on our Instagram from our long list of customers that include everyone from NYC chefs, to the stay at home novice. We love it all! This is your time to shine, and we’d love to see what you’re up to in your kitchen. Follow and/or tag us @nycbakerydirect  

How much do I need to spend to meet the shipping requirement? 

Our shipping minimum is $25. 

I have a coupon code. How do I use it? 

You must add the free item to your cart, then enter the coupon code during the checkout process. (Ex. Enter Code YUM for a FREE package of brioche) 

How are shipping charges calculated? 

Shipping is calculated by Fedex using a combination of estimated product weight and your geographical location.  

What should I do if I have an issue with my order? 

You can call us at 973-279-3400 or email help@nycbakerydirect.com