FAQs

How do I use my coupon code for a FREE item?

You must add the free item to your cart, then enter the coupon code during the checkout process. (Ex. Enter Code YUM for a FREE package of brioche)

Who is The Bread Gal, and why have I never seen these products before?

The Bread Gal Bakery has over 25 years of artisan baking traditions. Previously only available to New York City’s most discerning chefs and in the most selective kitchens – these items have never before been available to the public. These fresh, artisan breads and breakfast items are now offered exclusively through NYC Bakery Direct.

Are these products fresh?

All of our products are baked as they are ordered. Once you place your order online, it is added to our production list and baked hours before it is delivered to your door. We bake using fresh, whole ingredients.

What are The Bread Gal’s most popular items?

Customers love our soft buttery brioche buns, our cranberry raisin walnut bread, and our pizza shells – just to name a few!

When can I receive my order?

You will choose your delivery date when you place your order. We deliver Monday - Saturday

Can I get delivery to my area?

You can enter your zipcode on the site to see if we deliver to your area. If you have a special request, or delivery area request, you can email us at help@nycbakerydirect.com

How much do I need to spend to meet the shipping requirement?

The minimum order for delivery is $35

Is there a fee for shipping?

Shipping is free for orders over $80. This applies for all areas except Hamptons locations (Fridays only). 

What should I do if I have an issue placing my order?

You can call us at 973-279-3400 or email us at help@nycbakerydirect.com